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What topics do consumers contact companies with?

A customer service overview In the world of customer service, a familiar saying resounds:  “There is no such thing as stupid questions.” This sentence, often said sincerely, emphasizes the importance of encouraging individuals to engage with curiosity. It promotes the idea…

The global consumer connection: exploring the most contacted sectors worldwide

In an age defined by technological developments and global shifts, the dynamics of communication between consumers and business interactions are transforming rapidly and significantly. To have an elaborate view on how the landscape of business communication is changing, Spryng and Commify…

Global research unveils: how often do consumers contact businesses?

In our fast-paced and interconnected world, understanding consumer needs and behaviors is a fundamental element of effective communication and business strategy. To shed light on this critical aspect, Spryng and Commify embarked on an extensive survey, asking thousands of consumers worldwide…

SMS: the indispensable link in ‘audit at home’ for Mobility Service Provider MobilityPlus

How MobilityPlus uses messaging via Spryng to green mobility “Carefree, green and smart charging” is the mission of charging station provider MobilityPlus. The fast-growing Mobility Service Provider that supports companies and individuals in the transition to electric mobility. With an ‘audit…

Sustainable parcel delivery company Homerr optimises onboarding process of parcel points with SMS

Homerr is one of Europe’s most innovative and sustainable logistics players. The company is strongly committed to last-mile delivery and aims to make parcel delivery more social and sustainable. Homerr allows private individuals to become HomerrPoints from home. This way, Homerr…

Determined and creative: meet business developer Marianne Vols

When Marianne has something on her mind, she is determined to achieve it. For instance, this Belgian-Limbourgian Sprynger had set herself a goal: to emigrate to the Netherlands before her 27th birthday. The day after her 27th birthday, she received a…

Mobility provider Valckenier: high ambitions but close to the customer using SMS

Over the years, Valckenier has rapidly grown from Renault garage to one of the best-known mobility providers with several branches in Flanders, Belgium. At Valckenier you can buy, share, rent, and sell/buy used cars. Valckenier also has a specialised bodywork department…

Autorespond: the undeniable value of SMS integrated into marketing automation software

Autorespond is a software provider for SME companies looking for an all-in-one solution for their business. It offers an easy-to-use CRM, including professional billing, marketing automation, behavioural insights, a modern affiliate system, a shopping cart, task management, and more. The SMS…

Discover the best SMS marketing templates for holidays

Holidays such as Mother’s Day, Valentine’s Day and Christmas are peak moments for retailers. SMS is increasingly used in the marketing mix to drive holiday purchases. In this article, we use Valentinesday as an example. Internet Retailing reported that in 2022,…